Sportswear Refund Policy




If for any reason, you are not completely satisfied with your order, return it within 30 days for a full refund, replacement or exchange. Please note that we will only refund shipping if your return was a result of our error. If you would like return an item in exchange for another item, please include a copy of the original invoice along with a note indicating the item(s) you would like receive.  Be sure to include any applicable colors and sizes. If for any reason we are unable to fulfill this request, the original credit card will be credited.

Please note that credit card returns are not automatically processed.  University Book Exchange Inc. will contact the customer to return funds to the original credit card.  If after two attempts to contact and 30 days has passed without success in contacting the customer then UBE reserves the right to refund the original amount to a gift card, which will be mailed to the shipping address on file.


  Textbooks Refund Policy


Fall 2018 Refund and Exchange Deadlines


Receipt and schedule required for all textbook refunds and exchanges!
The last day for refunds and exchanges is Monday, August 28 (receipt required).

The last day for refunds and exchanges for dropped classes is Tuesday, October 31 (receipt and drop slip required).

From Tuesday, August 29 to Sunday, November 19 you may return your books within twenty-four (24) hours of the purchase date for seventy-five percent (75%) of the purchase price. New books with writing or markings may, at the discretion of management, receive 50% of the purchase price.

From Monday, November 20 to the end of the Fall 2017 semester (Thursday, December 14), we do not permit refunds or exhanges on Fall 2017 textbooks.

All book returns must be in the same condition as at the time of purchase.  Access codes must be unopened and software unusued; if an access code is visible upon opening the package shrinkwrap, the package will not be returnable as a new item.  New books must be without writings or markings.

Receipt and schedule required for all textbook refunds and exchanges!


All rental returns are due back at the store on Thursday, December 14. If you are mailing or shipping your rental returns to the store, please be aware that the books must arrive at the store by the close of business on December 14, and not merely be shipped on that date. Please consult the rental page for instructions on shipping, as improperly marked packages may not be credited as rental returns.