We are open, but our textbook floor is closed to customers and we are providing counter service for Summer textbooks.
- You must have a copy of your schedule; we do not have publicly available computers for our customers during the pandemic.
- Counter service will take more time than your normal shopping experience at UBE.
- You can lessen the amount of time by purchasing online and picking up your books or having us ship them to you.
For online orders, we send out an email when we receive your order, and a second email when we have processed your order. Books purchased for in store pickup will be available only when we have sent you the second email stating that your books are available or have shipped.
RedShelf ebooks are now available, and are delivered via email.
All rental returns for the Spring 2020 semester are due by the end of the business day on Wednesday, May 13. We do not intend to begin charging for non-return until Monday, May 18. If you ship your books and they arrive by the close of business on Friday, May 15, or if you hand deliver your books by the end of the business day on Saturday, May 16, we will not charge you. If your books arrive after these dates, you are subject to charge for non-return of rental titles.
If you still need to return your rentals, we have two methods of rental return.
IN PERSON RETURNS: We are accepting in person rental returns from 10am to 6pm Monday through Friday and 10am to 5pm Saturday.
MAIL IN RETURNS: Please follow all instructions carefully to make sure we can credit you with your return. We receive books from many sources and cannot identify a rental return without this information!
(1) Ship your books via a trackable shipping method for your own protection. The United States Postal Service offers this service and your shipment will qualify for the lower priced media mail rate. Write down your tracking number before you ship, and make sure that the estimated delivery date is on or prior to May 13.
(2) Ship your books to:
University Book Exchange
516 S. Cotanche Street
Greenville, NC 27858
(3) Include a full-size sheet of paper with your name, address, phone number, account number (found in your rental return reminder emails), number of books returned, and the titles of books returned.
For mail in returns, you MUST follow all instructions for us to be able to credit your rental return to you. Without this information, we can't tell whose books have been returned.
We want you to know that we're adding book orders to our system as fast as we can while still practicing social distancing in our offices, and we do not have all of first summer session's books in our system yet. As soon as the pandemic situation is more clear and we know more, we'll reopen for in store pickup and in store shopping. We will add RedShelf ebooks, which are delivered via email, as soon as we can reasonably do so.
If you buy books online, whether for in store pickup or for shipping, please allow us 24 (twenty-four) hours to process your order. You will receive a confirmation email when we receive your order, and a second email when we have processed your order and charged you for the textbooks. At that point, we will ship any books for which you requested delivery, email out any RedShelf ebook codes you purchased, and have in store pickups ready and waiting in the textbooks office. Be prepared to show a photo id when you come in to pick up your books. Free standard shipping on all orders of $100 or more!
Think you might have trouble with parking at UBE? Think again! In addition to our own parking lot directly behind the store (and beside BB&T, across the street from Sheppard Memorial Library), you can also park at the Five Points Plaza lot directly behind us at the intersection of 5th Street and Evans Street.
This is what used textbooks look like when they come in from MBS, one of our wholesalers. Thanks to relationships with the biggest three wholesalers in the business, as well as a robust self-funded rental program, we have more used books at lower prices.
You may not know this, but where we can control our costs---and having a self-funded rental program gives us an edge on costs---we lower our prices to reflect current costs. That means that a lot of our books are either available to rent or to buy at lower prices than you might find in a traditional bookstore, and in many cases, even what you might find online. Peer-to-peer marketplaces experience high demand during the start of a semester, which drives prices up. Since our prices don't fluctuate, and since we price based on cost, our prices are competitive.
Use our buy books link to purchase and rent, or just check prices, online.
Online Purchasing: NOW INCLUDES RENTAL AND REDSHELF EBOOKS! Just click on the "Buy Books" button above, or use this link and you'll be able to vist our e-commerce site. Feel free to use this interface to check book pricing and availability as well as purchasing. You can buy your books online and choose in-store pickup as your shipping option, and we'll hold your books here for you at no extra charge! Your credit card will not be charged until we process your order. It takes about twenty-four hours for us to pull and process your order at peak times at the start of the semester.