Spring 2020 Rental Policy

Thank you for renting your textbooks from UBE. This policy applies only to physical textbooks and semester-long rentals. If you rented a RedShelf ebook, this policy will not apply and the RedShelf policy will apply instead. If you rented as a three day rental, the three day deadline will serve as your rental return deadline, and we will not email you regarding said deadline; we will charge you for the used price less the three day rental fee should you fail to return your book in the same condition as when you rented it.

In order to rent textbooks, you will need a credit card which is valid until the month after the due date, which for this term means that the card must be valid through June 2020. We will record this credit card number as a guarantee for payment in the event that you do not return your rental textbooks. You can still pay for your textbook rentals with cash, unless you are renting online.

All Spring 2020 rental books, except three day textbook rentals, are due at the store on or by Wednesday, May 13.

Please keep in mind that we do not have a book drop off, and you must plan to return your books during store hours to a cashier, unless you are shipping your rental return. If you leave books outside the store while we are closed, we cannot be responsible for those books, and they will not count as a rental return until they have been returned undamaged to a textbooks cashier during store hours.

We will attempt to notify you via email that the textbooks rental return deadline is approaching, and we will also attempt to sticker all rented textbooks with the current semester's rental return deadlines. This is not a guarantee and it is your responsibility to return your textbooks to us by the due date. We recommend that you add the email address textbooks@ubeinc.com to your email's whitelist.

If you fail to return rented textbooks by the due date, UBE will charge your credit card on file for the replacement cost (which is generally the new price of the book) less any rental fees you have already paid. The replacement cost is printed on your receipt, except that in the case of three day rentals, UBE will charge you for the used price of the book less the rental fees already paid.

If we elect to accept your textbook rental return after the deadline has passed, a late fee of $1.00 per day will apply. If the book is too damaged for us to accept, UBE will charge you the replacement price of the textbook at the time of rental less any rental fees you have already paid. The date of the charge will be at the discretion of UBE.

If you rent a used textbook and decide to keep it, be sure to let us know that you want to buy it before we charge you for non-return. At our discretion, and before we begin charging for non-return of textbooks, we may allow you to purchase a used rental at the used purchase price (instead of the replacement price) less the used rental price.

A book in acceptable condition for rental return may have reasonable highlighting and notes in the margin, but will be readable with nothing obscuring the text; the cover and spine of the book must be intact, and may not bear tooth marks or signs of chewing. In the case of loose leaf texts, all pages must be present as well as the front and back cover. We do rent new packages containing access codes, and you may use the access code and return the text alone in that case. Any damage caused by liquid of any kind is grounds for disqualification for return.

The textbooks refund and exchange policy applies to rental as well as purchase.

If you return a rental to the store by mail or shipping, you MUST use the following address:

Textbook Rental Returns
University Book Exchange
516 S. Cotanche Street
Greenville, NC  27858

For all rental returns via mail,

(1)   Rental returns by shipping or mail must arrive by the due date (in other words, a postmark on the due date is not sufficient).
(2)   Your package must contain a sheet of paper with your name, phone number and email address.
(3)   For your own protection, we suggest you ship with a carrier who allows you to use a tracking method.

(4)   You are responsible for the costs incurred by shipping rental returns to us, as well as for any books which do not arrive or which do not arrive by the due date.

If you do not include information in your return identifying you and your book, we cannot identify the books as having been rented by you, and we will not credit you for your rental return. Barcodes on rental books will not allow us to identify you.